Welcome to The Vitalize Podcast by Vitalize Venture Capital
Jan. 13, 2022

Future of Work: Transforming Customer Service with Human-Centered AI and Navigating a Rapidly Growing Distributed Team, with Deon Nicholas of Forethought

Justin Gordon (@justingordon212) talks with Deon Nicholas (@dojiboy9), CEO and Co-Founder of Forethought, the 2018 TechCrunch Disrupt winner that is transforming the customer support experience through human-centered AI.

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Justin Gordon (@justingordon212) talks with Deon Nicholas (@dojiboy9), CEO and Co-Founder of Forethought, the 2018 TechCrunch Disrupt winner that is transforming the customer experience by infusing human-centered AI at each stage of the customer support journey. With Forethought, organizations can resolve common cases instantly, predict and prioritize tickets, and assist agents with relevant knowledge—all from one AI platform. Founded by a team of Dropbox, Palantir, and Autonomy alumni in 2017, Forethought’s mission is to unlock human potential through the power of AI.

Website: Forethought

LinkedIn: linkedin.com/in/deon-nicholas

Twitter: @dojiboy9

Instagram: @dojiboy9

Email: Deon@forethought.ai

Show Notes:

  • How Forethought is transforming the customer support experience
  • Going from 20 to 140+ employees in 18 months
  • Navigating extremely rapid growth while simultaneously empowering employees to do their best work
  • How the pandemic-induced global shift to digital work affected Forethought
  • How they manage their distributed team via 4 hubs
  • How Forethought is impacting their stakeholders’ daily lives with their human-centered AI platform
  • What has made Forethought stand out in the industry
  • The secret sauce of “true AI”
  • Defining their ideal customer profile
  • How Deon views the future of human-centered AI
  • What has helped Deon navigate the challenges of being a founder and running a rapidly growing tech startup


More about the show:

The Vitalize Podcast, a show by Vitalize Venture Capital (a seed-stage venture capital firm and pre-seed 300+ member angel community open to everyone), dives deep into the world of startup investing and the future of work.

Hosted by Justin Gordon, the Director of Marketing at Vitalize Venture Capital, The Vitalize Podcast includes two main series. 

The Angel Investing series features interviews with a variety of angel investors and VCs around the world. The goal? To help develop the next generation of amazing investors. 

The Future of Work series takes a look at the founders and investors shaping the new world of work, including insights from our team here at Vitalize Venture Capital. 

More about us:

Vitalize Venture Capital was formed in 2017 as a $16M seed-stage venture fund and now includes both a fund as well as an angel investing community investing in the future of work. Vitalize has offices in Chicago, San Francisco, and Los Angeles.

The Vitalize Team:
Gale - https://twitter.com/galeforceVC​
Caroline - https://twitter.com/caroline_yeager​
Justin - https://twitter.com/justingordon212​

Vitalize Angels, our angel investing community open to everyone: